Subscription Cancellation Policy

This policy applies to recurring subscriptions purchased from Samantha Cade Collection and managed through the Seal Subscriptions service.

Automatic Renewal

By purchasing a subscription, you authorize Samantha Cade Collection, Shopify, Seal Subscriptions, and the applicable payment provider to charge the payment method associated with your subscription according to the billing frequency displayed at checkout.

Your subscription will automatically renew until it is canceled.

The product price, applicable shipping charges, and taxes will be charged with each recurring order unless otherwise stated during checkout.

Managing Your Subscription

After starting a subscription, you will receive access to a secure customer portal provided through Seal Subscriptions.

The portal can be accessed through the subscription-management link included in your subscription emails or, when available, through your Samantha Cade Collection customer account.

Depending on the subscription, you may use the portal to:

• View upcoming orders and billing dates

• Skip an upcoming order

• Pause or resume the subscription

• Update subscription shipping information

• Update the subscription frequency

• Cancel or reactivate the subscription

Changes must be made before the next scheduled billing date to apply to that renewal.

Canceling Your Subscription

You may cancel your subscription at any time before the next scheduled payment is processed. There is no cancellation fee and no minimum subscription commitment unless a different requirement is clearly disclosed during checkout.

Cancel through your Seal Subscriptions customer portal or contact us at samanthacadecollection@gmail.com.

Cancellation stops future recurring charges and shipments. It does not automatically cancel or refund an order that has already been charged or created.

Once canceled, the subscription will remain inactive unless you choose to reactivate it through the customer portal.

Pausing or Skipping

If you are not ready for your next order, you may pause your subscription or skip an upcoming renewal through the customer portal.

Pausing or skipping does not permanently cancel the subscription.

A paused subscription will not renew until it is resumed. When an individual renewal is skipped, you will not be charged and an order will not be created for that scheduled billing date. Future renewals will continue according to the subscription schedule unless the subscription is paused or canceled.

Changes Made After Billing

Subscription changes must be completed before the next scheduled billing attempt.

If a renewal has already been charged or an order has already entered processing, changes to the subscription will apply only to future renewals. The processed order will remain subject to our regular Refund Policy and cancellation limitations.

Shipping Address Changes

Shipping information for a subscription must be updated through the Seal Subscriptions customer portal.

Changing the address saved in your general Shopify customer account may not automatically update the address attached to an existing subscription.

Customers are responsible for updating subscription shipping information before the next scheduled billing date. Samantha Cade Collection is not responsible for packages shipped to an outdated or incorrect address when the subscription information was not updated in time.

Payment Information and Failed Payments

Customers are responsible for maintaining a valid payment method for their subscriptions.

If a recurring charge is declined, Seal Subscriptions or the applicable payment provider may retry the payment and may send instructions for updating the payment method.

If payment cannot be successfully processed after the configured retry attempts, the affected renewal may be skipped and the subscription may be paused or canceled.

No subscription order will be shipped until the applicable payment has been successfully processed.

Product Availability and Substitutions

Subscription contents may vary according to the description of the subscription purchased.

If a scheduled product becomes unavailable, Samantha Cade Collection may:

• Substitute an item of reasonably comparable type and value

• Delay the affected shipment with notice

• Allow the customer to skip that shipment

• Cancel and refund the affected renewal

We will not substitute an item with a materially different product without reasonable notice.

Price or Subscription Changes

We may occasionally update subscription pricing, contents, shipping charges, or availability.

When required, we will notify affected subscribers before a material change applies to a future renewal. Customers may cancel before the next scheduled charge if they do not wish to continue under the updated terms.

Refunds

Canceling a subscription prevents future renewals but does not automatically create a refund.

Orders that have already been charged, produced, or shipped are governed by our Refund Policy. Personalized, made-to-order, personal-care, opened, used, and other nonreturnable products remain subject to the exclusions in that policy.

Contact Us

For help accessing, changing, pausing, or canceling a subscription, contact:

Samantha Cade Collection
samanthacadecollection@gmail.com

Please include the name and email address associated with the subscription.