Refund policy
Refund Policy
We want you to feel good about your Samantha Cade Collection purchase. If something is not right, please contact us at samanthacadecollection@gmail.com so we can help.
Returns
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with any original tags and packaging included. Proof of purchase is required.
To request a return, email samanthacadecollection@gmail.com with your name, order number, item being returned, and reason for the return.
Returns must be approved before they are mailed. Items returned without prior authorization may not be accepted.
Return Shipping
Unless the return is the result of an error by Samantha Cade Collection or an item arrived damaged or defective, the customer is responsible for return shipping costs.
Original shipping charges are nonrefundable. If an approved return reduces the original order below a promotional shipping threshold, any applicable shipping cost may be deducted from the refund.
We recommend using a trackable shipping service. Samantha Cade Collection is not responsible for return packages lost in transit.
Nonreturnable Items
The following items cannot be returned:
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Personalized, customized, or made-to-order products
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Soap, bath products, and other personal-care items
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Candles or incense that have been burned, opened, or used
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Gift cards
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Items marked final sale
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Clearance or discontinued items marked nonreturnable
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at samanthacadecollection@gmail.com.
Include your order number and clear photographs of the item, packaging, and shipping box. We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution at no additional cost to you.
Minor variations in color, wood grain, engraving, handmade finishes, placement, or appearance are not considered defects. These variations are a natural part of handmade and personalized products.
Personalized Products
Please review all names, dates, spelling, punctuation, colors, fonts, and other selections carefully before submitting your order. Personalized products are created using the information submitted with the order and cannot be returned or refunded because of an error in the information provided by the customer.
If Samantha Cade Collection makes an error in the personalization, please contact us with photographs so we can correct it.
Exchanges
We do not process direct exchanges.
If an eligible item needs to be replaced with a different size, color, or product, please request a return and place a new order for the preferred item. This helps ensure that the replacement item is available.
Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible at samanthacadecollection@gmail.com.
We will do our best to accommodate your request, but changes and cancellations are not guaranteed once processing or production has begun. Personalized and made-to-order products cannot be canceled after production starts.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund. Processing times vary by financial institution.
Questions
For questions about a return, refund, damaged item, or order issue, contact: