Shipping Policy

Order Processing

Most orders are processed within 2–3 business days after your order is placed. Business days do not include weekends or holidays.

Personalized, made-to-order, or partner-fulfilled products may require additional processing time. Any longer production timeframe will be noted on the individual product page.

You will receive a confirmation email after placing your order and another notification with tracking information once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on the items in your order, package size and weight, selected shipping service, and delivery destination.

We do not currently offer flat-rate or free shipping.

Domestic Shipping

We currently ship only to addresses within the United States. Available carriers, shipping services, estimated delivery times, and rates will be displayed during checkout.

Carrier delivery estimates begin after an order has been processed and shipped. These estimates are provided by the carrier and are not guaranteed.

Orders With Multiple Shipments

Some products are made or fulfilled separately. If your order contains items from different fulfillment locations, your items may arrive in more than one package and on different days. You will receive tracking information for each shipment when it becomes available.

Address Changes

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at samanthacadecollection@gmail.com.

We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing has begun. Customers are responsible for additional shipping costs caused by an incorrect or incomplete address.

Tracking and Delivery

Once your order ships, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to update.

Samantha Cade Collection is not responsible for carrier delays, weather disruptions, or other circumstances outside our control.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at samanthacadecollection@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and work with you toward an appropriate solution.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the shipping carrier. If the package is still missing, contact us and we will help you determine the next steps.

Delivery Locations

We currently ship to eligible addresses within the United States. Available shipping services are determined by the delivery address and will be displayed at checkout.

Some carriers or shipping services may not be available for P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories. If checkout does not provide a shipping option for your address, please contact us before placing your order.

Cancellations

If you need to cancel an order, please contact us as soon as possible at samanthacadecollection@gmail.com. We will do our best to accommodate your request, but cancellation is not guaranteed once processing or production has begun.

Personalized and made-to-order products cannot be canceled after production has started.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, or unsuccessful delivery, we will contact you using the email address provided with your order.

The customer is responsible for any additional shipping charges required to resend the package. Original shipping charges are nonrefundable unless the return resulted from an error by Samantha Cade Collection.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any further questions, please don't hesitate to contact us at samanthacadecollection@gmail.com.